Complaints
If something’s gone wrong
I’d rather hear about a problem and fix it than have you walk away unhappy. Here’s how to raise it, and what happens if we can’t resolve it between us.
01
Contact Lewis Maxwell first
Most things get sorted at this stage. Email Lewis@thefinanceseer.co.uk with what's gone wrong and I'll come back to you directly.
02
Escalate to The Finance Seer Ltd
If we can't resolve it between us, or you'd rather raise it with the firm directly, The Finance Seer Ltd — the FCA-authorised firm I advise under — will investigate formally.
03
Financial Ombudsman Service
If you're still not satisfied once the firm has issued its final response, you can ask the Financial Ombudsman Service to look at your complaint independently and free of charge.
If you are unhappy with the service you receive, please contact The Finance Seer Ltd in the first instance. If your complaint is not resolved to your satisfaction, you may refer it to the Financial Ombudsman Service at financial-ombudsman.org.uk or on 0800 023 4567.
Website: financial-ombudsman.org.uk · Phone: 0800 023 4567
Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
You can email a complaint to Lewis@thefinanceseer.co.uk at any point in this process.